Refund policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

To be eligible for a return please ensure following points

  1. PARCEL OPENING VIDEO IS COMPULSORY FOR PROCEDING WITH THE RETURN/REPLACEMENT OF THE PRODUCT.
  2.  Item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  3. To start a return, you can whatsapp us on 03339733969,. 
  4. If your return is accepted, you have to send us back the parcel on the above mentioned address. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception make parcel opening and contact us with virgin video immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
No exchange for used products and cosmetic products. The fastest way to ensure you get what you want is to send the item you have, and once the item is received, we will notify you to make a separate purchase for the new item.

Replacements
We will notify you once we’ve received and inspected your return, and let you know if the replacement was approved or not. If approved, you’ll be automatically replaced on your original payment method within 15 business days. 
If more than 15 business days have passed since we’ve approved your replacement, please contact us at skinlosophybynkas@gmail.com.

Refund

We have no refund policy, which means replacements/exchange are possible but no refund.